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Are your products original?
That's how it is. Dakonda.com is a project created within DISTRIGIZA 2010. A large leading company in the wholesale marketing of high quality products. This project was created with the intention of transferring the purchasing power of DISTRIGIZA from official suppliers to end customers through a new medium: DAKONDA.COM. For this reason, we have all the official documentation necessary to prove the originality of our products.
Is it safe to buy at DAKONDA.COM?
Yes, we follow all the security protocols; confidential payment data is transmitted directly and encrypted (SSL) from the user to the corresponding financial institution, therefore, they are not directly processed by Dakonda at any time.
How is the payment process?
Your purchase will be charged at checkout.
Some banks may show a pre-authorization and a subsequent actual charge. This amount will be unlocked automatically. If this is not the case, we recommend that you contact your bank to expedite the unlocking of the pre-authorization.
PAYMENT VERIFICATION PROCESS
Due to the new European PSD2 regulation, you may be required to go through a verification step when paying with a credit or debit card during the checkout process.
There are several methods, but the most common are based on verifying the payment through your bank's application on your mobile or with a one-time temporary code.
To receive the verification request, you may first need to sign up for the service. Contact your bank for more information.
If you have any problems completing a transaction on our website, please contact our Customer Service.
We currently have the following payment methods:
- Visa
- mastercard
- amexpress
- PayPal
- bizum
- klarna
In this link you can find more information about payments with Bizum: +info
NOW YOU CAN ALSO PAY IN 3 INSTALLMENTS WITHOUT INTEREST WITH KLARNA
Spread the cost of your purchase in 3 interest-free installments that are charged each month to your credit or debit card. It's the smoooth option to help you split the costs and gain financial flexibility.
How can I contact you?
You can do it by email: atencionalcliente@dakonda.com, or by landline +34 91 539 83 81.
If you need to contact us for any matter related to the physical store, you can contact us at the following telephone number: +34 686 91 58 51.
What are your customer service hours?
We can currently assist you on any of our channels from 10:00 a.m. to 3:00 p.m.
Do I have to pay shipping costs if I place an order?
All our shipments have a cost of €5.99, but if your order is over €60, you will only pay €2.99.
How long will it take to receive an order?
If you order from Spain, it will take between 24 and 72 hours, if you order from Europe between 2-5 days.
IN SPECIAL CAMPAIGNS OR PROMOTIONS SUCH AS SALES, BLACK FRIDAY, CHRISTMAS, ETC., DELIVERY TIMES MAY BE AFFECTED BY HIGH DEMAND.
We regret to inform you that currently due to the extraordinary situation we are experiencing due to the COVID-19 health alarm, these deadlines may be unilaterally modified by the transport in question.
Do you deliver to my town?
We ship to all of Europe except the Canary Islands, Ceuta and Melilla. We are working to be able to ship to these sites as soon as possible.
Can I exchange a product if it doesn't fit me well?
Of course. And also, in Dakonda, the first change of any order is free. You will not have to pay anything. You can buy a product, try it on, and if you haven't got the right size or color, we'll make the change for free. We are committed to maximum customer satisfaction and we want you to have a full experience when shopping on our website.
Please note that the colors and shades in the photos may differ from the actual colors of the product, and depend on the settings of the device used to view them.
Once the order is processed and has left our warehouses, we will not be able to make any updates on it.
What is the term of the change?
You have the right to withdraw from this contract within a period of 14 calendar days without justification.
The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods.
How do I manage a change?
The fastest way to do it is by sending an email to atencionalcliente@dakonda.com including your name and your order number. As soon as we process your case, we will send you an email with the instructions to follow.
You can see more information here .
Keep in mind that the colors and shades in the photos may differ from the actual colors of the product, and depend on the settings of the device used to view them.
Once the order is processed and has left our warehouses, we will not be able to make any updates on it.
How will I receive the refund amount?
When processing the return through the online store, once approved, you will be paid the amount of the returned garments in the same way you paid for the order.
The process of returning an order is approximately 7 working days from the date of collection. Once the return has been processed, you will receive a confirmation email. Depending on the payment method and the bank, the deadlines for viewing the credit may vary. If it does not appear on your bank statement, we recommend that you contact your bank.
Remember that if you made the purchase with a credit card, the refund may not appear on your statement until the end of the month, but it will have been added to your credit card. Likewise, if the payment was through PayPal, you can check more details from its website.
I have not received my order on time, what could have happened?
Dakonda.com is responsible for all our clients' shipments, monitoring them from their departure from the warehouse until they are delivered to their destination. If you have not received your product, we will be processing your incident with the designated transport. However, you can contact us by email at atencionalcliente@dakonda.com or by phone +34 91 539 83 81 from 10:00 a.m. to 3:00 p.m. and we will give you real-time information about your order.
I have not received the confirmation email.
Please check your SPAM folder, it may be hiding there.