Shipments and returns

Your order shipment

We ship orders throughout Europe

Shipping costs to any European address will be indicated during the purchase process, and always before placing the order.

Once the order has been placed on our website, we will send you an email with the purchase details indicating your order number. When the order is processed in our warehouses, we will send you an email notifying you of the order's departure from them.

Deliveries will be made at the address indicated by the corresponding parcel agency. If at the time of delivery you are not at the indicated address, the carrier will deposit a receipt indicating how to proceed. It is recommended to add a valid contact form when placing the order to speed up this process.

The products will be delivered to the address indicated by the customer during the ordering process.

Shipping cost

Mainland Spain and the Balearic Islands: €5 - Free on orders over €30.

Pick up in store: Free (C/Trueno nº22, Pol. Industrial San José de Valderas II., 28917 Leganes, Madrid, Spain)

International: €10 - Free on orders over €75.

Deadline and delivery methods

HOME DELIVERY

Remember that, if you want, you can indicate a delivery address other than the billing address. This is very useful in cases where you want to give a gift, if you spend more time at work than at home or if you are going to stay away from your usual residence for a while. For home delivery, our transport provider will send an email and an SMS (if you have provided a contact mobile number in your order) indicating the day the delivery will be made and making it possible to change the delivery date. On the same day that the delivery is scheduled, our transport provider will send another notification reminding you of the details of the scheduled delivery.

The delivery period will start counting from the completion of the order and the receipt by the customer of the subsequent confirmation email. It will be 24-72 working hours for Peninsular Spain, Portugal and the Balearic Islands and 4-5 working days for the rest of Europe.

However, longer delivery times may be indicated for certain products, which will be communicated to you at the time of the purchase process.

PICKED UP AT THE STORE

You can pick up your order at the Dakonda store, located at: C/Trueno nº22, Pol. Industrial San José de Valderas II. , 28917 Leganes, Madrid, Spain. For store delivery, our transport provider will send an email and an SMS (if you have provided a contact mobile in your order) once the order has been delivered to the store, so you can pick it up. In order to pick up your order, you must show the SMS sent by our transport provider to the store. If you have not received this SMS or provided a landline when you placed the order, you can go to the store with the order number and the name of the person who placed it. You need to submit this information so we can deliver your order.

The customer will have a maximum period of 15 calendar days, from when their order is available, to pick it up. In the event that after this period, the order has not been delivered to the client, for reasons not attributable to our Company, we will understand that you decide to withdraw from the contract and we will consider it resolved. Consequently, we will return the payments made within a maximum period of 14 calendar days from the date on which we consider the contract terminated. The refund will be made by the same means of payment with which it was paid.

IN SPECIAL CAMPAIGNS OR PROMOTIONS SUCH AS SALES, BLACK FRIDAY, CHRISTMAS, ETC., DELIVERY TIMES MAY BE AFFECTED BY HIGH DEMAND.

Delivery time and problems

Each delivery is considered made from the delivery of the product to the customer by the transport company, materialized by the control system used by it.

The delivery of the merchandise will be made at the address designated by the sender, except for repeated absence of the recipient or that due to its weight, volume or functional characteristics of the property do not allow a normal person the aforementioned realization, in which case, prior notice It will be carried out at the door of the street or at the headquarters of the corresponding transport company of destination.

In case of absence of the recipient, notice of the delivery attempt will be left, as well as the way to agree on it.

The non-delivery of the transported merchandise due to the absence or refusal of the recipient, deficiency of their data or non-payment of the amounts derived from the freight made, will be the responsibility of the client requesting the product, who will be obliged to bear, at his own expense, all the expenses of said incidence, including, where appropriate, the storage costs, the price, the reimbursement premium and other expenses of the freight of the merchandise produced in its return to origin or subsequent deliveries, and the repercussion of the corresponding insurance.

It is up to the recipient to check the order at the time of delivery. In case of delivery problems or if the product is damaged, you must notify the carrier by registered letter explaining the condition of the product and its packaging within twenty-four hours of product delivery. You must, at the same time, inform us of this through our Customer Service.

You will then be able to benefit from exchange and/or refund conditions for the products.

Product Compliance

If within seven days of receipt of the goods you do not submit any claim, DAKONDA understands that it has arrived correctly and is satisfied with the products received and the delivery time.

Please note that the colors and shades in the photos may differ from the actual colors of the product, and depend on the settings of the device used to view them.

RETURNS

The term to claim damages to the merchandise derived from the carrier's actions will be twenty-four hours or in the same act of delivery if the damages are appreciable externally.

You have the right to return the purchased products within a period of 14 calendar days without the need for justification.

The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods.

IN SPECIAL CAMPAIGNS OR PROMOTIONS SUCH AS SALES, BLACK FRIDAY, CHRISTMAS, ETC., RETURN TIMES MAY BE AFFECTED BY HIGH DEMAND.

The return of the products will give rise to a refund equal to the purchase price of the product or products returned minus the shipping costs. Return costs will be borne by DAKONDA.

To meet the return period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding term expires.

You must return or deliver the products directly to: Dakonda, C/Trueno nº22, Pol. Industrial San José de Valderas II. 28917 Leganés, without undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before the deadline has expired.

Remember that the products must be returned in their original packaging, in a state of resale, not damaged or stained, complete.

Therefore, the item cannot be used and must keep the labels, otherwise we will not be able to accept your return.

In the case of shoes or slippers, you must send them with their original box, we recommend that you try on the shoes and walk with them on a soft and clean floor (eg a carpet).

In the event that the return is not accepted by the supplier because it understands that the product whose return is intended had been used, was damaged, stained or incomplete or was not accompanied by an attached element that allows its identification (order number, address, name , copy of the invoice...), it will remain in the distribution warehouse to be picked up by the customer for a period not exceeding thirty days from its return.

LINGERIE AND SWIMWEAR, FOR HYGIENE REASONS, CAN ONLY BE RETURNED IF ITS PACKAGING IS NOT OPEN

DAKONDA will send an email informing you of the amount of the refund.

To exercise the right to return an order, the customer must contact DAKONDA via e-mail following the return instructions below:

You must notify us of the return via email to: atencionalcliente@dakonda.com

Once the return has been processed, a driver will pick up the merchandise the following business day at the agreed time, and at the same address where the order was placed or where you indicate*.

When we receive the order in our warehouses, a team will carry out a quality control check and approve the operation.

At that time, the refund will be made in the same means of payment used for your purchase.

*In the event that it is necessary to make a second collection for reasons external to Dakonda or the transport company, the customer will be charged €5 for extra shipping costs.

When processing the return through the online store, once approved, you will be credited the amount of the returned garments in the same way in which you made the payment for the order.

The process of returning an order is approximately 7 working days from the date of collection. Once the return has been processed, you will receive a confirmation e-mail. Depending on the payment method and the bank, the deadlines for viewing the subscription may vary. If it does not appear on your bank statement, we recommend that you contact your bank.

Remember that, if you made the purchase with a credit card, the refund may not appear on your statement until the end of the month, but it will have been added to the credit of the card. Likewise, if the payment was through PayPal, you can check more details from their website.

Steps to return your purchase in our store at C/ Trueno 22, Pol. Ind. San José de Valderas II, 28917, Leganes, Madrid, Spain:

You must notify us of the reason for the return via email to: atencionalcliente@dakonda.com

Come to our store from Monday to Friday from 10:00 a.m. to 3:00 p.m. with the garments to be replaced and our staff will manage the entire process.

If you prefer an exchange for a different garment, a return and a new purchase will be processed.

The term to return the merchandise is 14 days from the delivery of the order.

CHANGES

You have 30 days from the date of shipment to make a change to your purchase for free. Items must retain all tags and be in perfect condition.

Steps to change your merchandise in our online store:

You must notify us of the reason for the change via email to: atencionalcliente@dakonda.com

You can change the size or colors of your items.

The chosen articles will be sent in a new order and you will have to return those that you do not want. To do this, we need you to provide us with the following information: Name and surnames, order reference and reference of the product you want in exchange for the new size, the exchange must be for a product with the same or lower price (in these cases, the corresponding partial refund).

The term to return the merchandise is 14 days from the request for change. If after the deadline we have not received the items involved in the exchange process, the amount of the new items will be charged to the original payment method.

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