1. Purpose and generalities
2. Product information-availability
4. Making the purchase
5. Payment methods and payment systems
6. Shipping costs
8. Conformity of products
10. Customer service
11. Product warranty - liability
12. Intellectual property
13. Protection of personal data
14. Applicable legislation and alteration of the general conditions of
1- OBJECT AND GENERALITIES
The Internet location www.dakonda.com is managed by the company DISTRIGIZA 2010 S.L. with NIF: B-49265408 Registered in the Mercantile Registry of Zamora in Volume 255, Folio 192, Page ZA-6743, 1st Inscription. And with Registered Office at Calle Aeronáutica number 6 in Alcorcón, Postal Code 28923 in Madrid.
The purpose of these general conditions of sale is to define the conditions under which the sales of the products offered on the Internet website www.dakonda.com are made between DISTRIGIZA 2010 S.L. hereinafter DAKONDA and any person who, benefiting from its services, acquires the status of "client".
All purchases made through www.dakonda.com constitute the creation of a contract concluded remotely, and necessarily, by signing this contract, the customer acknowledges and accepts these conditions without restrictions or reservations.
2- PRODUCT INFORMATION – AVAILABILITY
DAKONDA presents its products, with the necessary information so that the consumer knows before making the final purchase, the characteristics of the products offered.
The offers presented on www.dakonda.com are valid only to the extent of available stocks.
However, you will be informed about the availability of the products offered at the time of the authorization of your purchase.
If a product is not unavailable after the authorization of your purchase, DAKONDA will promptly send you an email to warn you and the client partner will be able to choose between canceling the order with the consequent full refund of their purchase, canceling the charge on their bank card or any other means of payment chosen or its modification.
The price of the products offered by DAKONDA is indicated in euros, VAT included.
The prices do not include shipping / transportation costs.
DAKONDA reserves the right to modify its prices, but the products are invoiced based on the current rates at the time of validation of your purchase.
4- MAKING THE PURCHASE
All orders are made on the Internet exclusively through the page www.dakonda.com, following the instructions indicated on the page.
The client must declare to be satisfied with the information and to have accepted these general conditions of sale before making their purchase.
5- PAYMENT FORMS AND SYSTEMS
Payment for your purchases is made in advance.
The member must pay the amount corresponding to their order by VISA or MASTERCARD credit card or by PAY-PAL.
From the validation of your purchase, DAKONDA will send you a purchase confirmation email that will summarize the integrity of your order (nature of the products sent, the quantity, the price).
The data recorded by DAKONDA and its information systems constitute proof of all past transactions.
www.dakonda.com has a secure payment system through an electronic banking platform.
In case of refusal of payment by bank card, DAKONDA reserves the right to suspend the management of your purchase and its delivery, and to deny or cancel any purchase from a customer with whom there would be a dispute regarding the payment of a previous purchase.
A detailed invoice will be delivered to you at the time of delivery of the purchased products, printable from "my account".
6- SHIPPING COSTS
The shipping costs of the order to the address indicated by the customer at the time of order validation will always be paid by DAKONDA and therefore free for our customers for all shipments made to the Peninsula. For orders outside the peninsula, the cost will be € 10 for orders less than € 60. We do not ship to Ceuta, Melilla, or the Canary Islands.
The products will be delivered to the address indicated by the partner during the ordering process, accompanied by the delivery note.
DAKONDA will send you an email notification of the dispatch of your order that will inform you in particular about the delivery methods (delivery address, number of packages) as well as the date of departure of the order from the distribution warehouse.
Packages can be delivered in Peninsular Spain, Portugal and the Balearic Islands.
We regret to inform you that we do not ship to the Canary Islands, Ceuta, Melilla, Azores and Madeira.
7.1 Term and delivery methods
Deliveries will be made through the international operator TNT/FEDEX/NACEX.
The delivery period will begin to count from the completion of the order and the receipt by the client of the subsequent confirmation email. It will be seven business days for Peninsular Spain, Portugal, Andorra and the Balearic Islands.
However, longer delivery times may be indicated for certain products, which will be communicated to you at the time of the purchase process.
If there is a delay in delivery due to force majeure, while the product is in the logistics phase, DAKONDA will inform the partner of said circumstance.
7.2 Delivery time and problems
Each delivery is considered to have been made from the product being made available to the customer by the transport company, materialized by the control system used by it.
The delivery of the merchandise will be made at the address designated by the sender, except for the repeated absence of the recipient or that due to its weight, volume or functional characteristics of the property do not allow a normal person to do so, in which case, prior notice is given. It will be carried out at the street door or at the destination TNT central.
In the absence of the recipient, notice of the attempted delivery will be left, as well as the way to agree on it.
The non-delivery of the transported merchandise due to the absence or refusal of the recipient, deficiency of their data or non-payment of the amounts derived from the shipment carried out, will be the responsibility of the customer requesting the product, who will be obliged to bear, at his own expense, all the expenses of said incidence, including, where appropriate, the deposit costs, the price, the reimbursement premium and other expenses of the shipment of the merchandise produced on its return to origin or subsequent deliveries, and the impact of the corresponding insurance.
It is up to the recipient to check the order at the time of delivery. In case of delivery problems or if the product is damaged, you must compulsorily notificar al transportista por carta certificada explicando el estado del producto y de su embalaje en un plazo de veinticuatro horas siguientes a la entrega del producto. Usted debe, al mismo tiempo, informarnos de ello a través de nuestro Servicio de Atención al Cliente.
You will then be able to enjoy exchange and / or refund conditions for the products.
8- CONFORMITY OF PRODUCTS
If, within seven days of receiving the goods, you do not file a claim, DAKONDA understands that it has arrived correctly and you are satisfied with the products received and the delivery time.
The term to claim damages to the merchandise derived from the actions of the carrier will be twenty-four hours or in the act of delivery if the damages are externally appreciable.
From the reception of your purchase, you have a period of seven (7) days from the receipt of your purchase to return the products that do not convince you, due to a matter of taste or size.
The return of the products will give rise to a refund equal to the purchase price of the returned product or products minus shipping costs. The return costs will be borne by DAKONDA.
To expedite the return of an order, you must send an email to firstname.lastname@example.org to process your request.
Remember that the products must be returned in their original packaging, in a resale condition, not damaged or stained, complete, accompanied by a copy of the invoice or delivery note.
Lingerie and swimwear, for hygiene reasons, cannot be returned in any case.
The return may not take place in any case if the products supplied were clearly used. In the event that the return is not accepted by the supplier because it is understood that the product whose return is intended had been used, was damaged, stained or incomplete or was not accompanied by an attached element that allows its identification (order number, address, name , copy of the invoice ...), will remain in the distribution warehouse to be collected by the customer for a period not exceeding thirty days from their return.
DAKONDA will send an email informing you of the amount of the refund. The return period will depend on the type of card used when making the purchase and the conditions of the bank.
10- CUSTOMER SERVICE
Customer Service is at your disposal for any information:
Business hours: Monday to Friday from 10:00 to 14:00.
11- PRODUCT WARRANTY – LIABILITY
The products offered on www.dakonda.com are in accordance with Spanish legislation. These conditions of use will be interpreted in accordance with said legislation.
The guarantees linked to the products are detailed on the descriptive labels of the products.
The photographs and reproduced texts that illustrate the products offered are communicated for illustrative purposes, and cannot engage the responsibility of DAKONDA, which is responsible only for the content of the pages it publishes.
The responsibility of DAKONDA will be limited to the amount of the order and will not be compromised by simple errors or omissions that may have taken place, when all the necessary precautions have been taken.
DAKONDA is not responsible for the breach of the contract signed in the event of force majeure, floods and fires, unavailability of the product, interruption of activity, total or partial strike in the sector or in postal services, means of transport and communications.
In the event of litigation, the Court of the member's domicile is competent, with exclusive and express attribution, regardless of the place indicated for delivery in the specific order.
12- INTELLECTUAL PROPERTY
Any total or partial reproduction of www.dakonda.com is prohibited. The texts (information, concepts, opinions and other analogues) and graphic elements (design, logos, source code, and other analogues) that make up the website and disseminated through it, as well as their presentation and assembly, are the exclusive property of Distrigiza 2010 SL holds the rights of exploitation of these through third parties.
In this sense, they are constituted as works protected by the whole of the Spanish and community regulations in the field of intellectual property, in accordance with Royal Legislative Decree1 / 1996 of April 12, which approves the Consolidated Text of the Property Law Intellectual and Law 5/1998, of March 6, incorporation into Spanish Law of Directive 96/9 / EC on the legal protection of Databases.
Any reproduction, distribution, transformation, presentation, total or partial, of the content of the website or of any of its elements, directly or indirectly, by telematic networks or similar media, for a commercial purpose directed to the public, is prohibited as long as it is not have the express written authorization of DAKONDA.
13- PERSONAL DATA PROTECTION
DISTRIGIZA 2010 S.L. is committed to protecting your privacy. We will only use the information we collect about you legally (in accordance with the Data Protection Act of 1998 and the General Data Protection Regulation of 2018). We collect information for 2 reasons: first, to process your order, and second, to provide you with the best possible service. We will not send you any more emails in the future unless you give us your consent. We will also give you the opportunity to reject any email of a commercial nature that you receive from us.
The commercial information that we will collect when you place your order or when you register on our website includes:
• Phone number
• Email address
• Your credit / debit card details
• IP adress
This information is already stored in our internal system and our website simply verifies that you are a customer of ww.dakonda.com. We will never collect private information about you without your explicit consent. The information we keep will always be accurate and up to date. You can check the information we have about you by accessing your customer account at www.dakonda.com or by sending us an email. If you find any information that is not accurate, we will delete or correct it as soon as possible. The information collected will be kept securely in accordance with our internal security policy and the law. We will not transfer or sell your data. It is possible that we use technological systems to track the behavior patterns of visitors to our website. If you have any questions or comments regarding our website, send us an email to email@example.com
Use of personal information
We use the information you provide us for the following purposes:
• To send you updated information about your question or your order;
• To send you newsletters and information on offers and promotions that we think may interest you;
• To improve the design and content of our website www.dakonda.com.es;
• To understand the purchasing guidelines of our registered users;
• To carry out other general marketing activities focused on our products and services.
When you place an order we need to know your name, your email address, your delivery address, your credit or debit card number and the expiration date of your card. In this way, we can process your order and notify you of its shipment. We may also ask for your phone number so that we can contact you urgently, if a problem occurs with your order.
Your e-mail address will be used as a means of communication to inform you about your order and the products purchased.
Your e-mail address will also be used for its own marketing purposes until the moment you decide to cancel your subscription. You can cancel your subscription by communicating it to firstname.lastname@example.org. If you do not wish to receive information about our products or services, you can cancel your subscription by clicking on the corresponding link located at the top of all marketing emails sent by www.dakonda.com.
We have designed our website to protect the information we collect online against any illegal access. We safeguard your private information by implementing the necessary physical, electronic and administrative procedures to protect your privacy. To further protect your security, we also take the necessary steps to verify your identity before offering you access to your customer account so that you can make changes. We are committed to protecting your privacy and have security measures in place that prevent unauthorized access and disclosure of your personal data.
Improve our services
www.dakonda.com does not sell or rent your personal data to third parties, in the same way that it does not trade with them. In an attempt to better meet the needs of our customers, we use conglomerated information that does not identify the customer to help us decide how we can improve www.dakonda.com. We also share this generic information with our advertisers and with other reputable and interested parties, with whom we have established a formal business relationship. For example: we can tell advertisers which pages on our website have received the most traffic in general, or, more specifically, how many types of customers have visited a certain type of pages. However, we do not publish our customers' private information and we do not disclose it to our advertisers. Nor do we use or share information of an identifying nature, which has been provided to us through other means, without first offering our clients the opportunity to refuse such use.
Cookies are alphanumeric identifiers that are transmitted to the hard drive of your computer (or other device) through your browser so that our systems can recognize your browser and can offer you advantageous browsing features, such as our recommended products or our discounts for loyalty, as well as the storage of products in your shopping cart from one visit to another. The help menu of the most common browsers will tell you how to prevent your browser from accepting cookies, how to receive a notification each time you receive a new cookie and how to disable cookies. However, since cookies allow you to enjoy some of the essential features of www.dakonda.com, we recommend that you do not disable them. For example, if you block cookies or if you reject them in any other way, you will not be able to add items to your shopping cart, you will not be able to process your order and you will not be able to use any of the other features of www.dakonda.com.es that require you to log into your customer account. On the other hand, if you leave cookies enabled, make sure you log out of your customer account after using a shared computer.
www.dakonda.com may share your details from time to time with third-party analytical resources in order to better understand the behavior and performance of our customers, the performance of our website and any other analytical processes that you grant www.dakonda .com a better understanding of how to develop your offerings for your customers. These third parties will be hired solely for the aforementioned analytical purpose and, as such, www.dakonda.com will guarantee that these third parties are contractually bound to use this data only for the analytical purposes established in the agreement between www.dakonda.com and the third party. part. www.dakonda.com will also guarantee that the third party is contractually required to maintain an adequate level of security around the shared data so that they are equal to or more secure than the level determined by www.dakonda.com. Failure to comply with contractual obligations by the third party will result in the recovery of the data by www.dakonda.com and in taking steps to ensure that the third party does not have access to this shared data again. Any type of third-party cookies used on www.dakonda.com will comply with the same standards as first-party cookies and will not collect any personally identifiable information.
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The above privacy statement may not apply to all countries from which visitors to www.dakonda.com or registered users in your community originate, as such security policies may vary depending on individual Internet laws. Of each country.
14- APPLICABLE LEGISLATION AND ALTERATION OF THE GENERAL CONDITIONS OF SALE
These general conditions of sale are subject to the provisions of Law 7/1998, of April 13, on General Contracting Conditions, Law 26/1984, of July 19, General for the Defense of Consumers and Users, at Royal Decree 1906/1999, of December 17, 1999, which regulates Telephone or Electronic Contracting with general conditions, Organic Law 15/1999, of December 13, Protection of Personal Data, Law 7 / 1996, of January 15 on the Retail Trade Regulation and Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce.
DAKONDA reserves the right to modify these general conditions of sale at any time, without the need to previously notify the member, who in any case is solely responsible for reviewing them as a prerequisite and essential to the acquisition of any product available through of this web page. In any case, the general conditions of sale that were exposed on the web at the time that the member purchases the corresponding products will be considered valid and applicable.
This legal notice regulates the use of the Internet portal "http://www.dakonda.com/" of the company DISTRIGIZA 2010, S.L. By using it, you accept the conditions of use.
Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):
The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.